ATT virtual reward doesn't work, ATT reward center customer service is a piece of garbage, ATT rewards is a scam to get customers to buy | AT&T Community Forums (2024)

Same. I have tried for weeks to use the Virtual Reward Account card from ATT. Amazon, Lowes... every place I have tried has been rejected. I was lured also. Reward card is a scam. I have tried to call 800 288 9983 for days, no one ever answers.

1000% agree. I was promised 700 in reward cards - received two 200 in mail and was told TWICE that I had to wait until 8/29 to get the remaining 300. I called a week later, customer service rep only saw 100, I asked for a supervisor and she told me I GOT ENOUGH REWARDS and refused to give me any additional, including the 100 the previous person told me she saw. I asked for her supervisor, she told me there was no one else to speak to. Her name is Vivienne, employee id 55694 and she must have the last name of ATT REWARDS as she refused to give me her managers name or transfer me. This is a scam to get you to sign up for internet. I was given a credit by the internet team supervisor at ATT and as soon as its applied I'm cancelling the cell, directtv stream and internet. All because of Vivienne. Also - the two 200 reward cards? Impossible to use. can't check balances. Total waste. There are too many options out here to endure subpar service and lies.

Has anyone ever talked to a person using the AT&T rewards phone number? How long did you have to wait? I've been waiting for an hour and 22 minutes so far. The website has a "chat" option, but after you enter all the information it asks for, it says chat isn't available right now and closes the window. It's very frustrating. How can I talk to someone to get my issues resolved?

I was unable to activate my card on the website. Tried in several times on Firefox, Edge, and Chrome. It either tells me the information I put in is wrong or I get blocked my Cloudflare because it thinks I am spamming or hacking from trying so many times. Luckily I was able to call the number to get it activated, at least that's what it says. When I try to buy something I guess I'll know for sure. Way to build confidence AT&T! All the Visa gift cards I've had, this is the only one that is a hassle to activate and the only difference is AT&T is involved. If you don't want people to have gift cards then simply quit offering them otherwise have systems in place that work. This is one of many recent terrible business practices I have dealt with on the part of AT&T lately. So bad I have considered T-Mobile and/or Xfinity. That's bad!

Have had four cards from AT&T. NONE of them has ever been recognized on the rewards website. I can't activate them, check balances, nothing useful whatsoever using the website. Was able to activate over the phone and can use them wherever they still accept magnetic strip cards as opposed to chip & pin terminals. Walmart has rejected them every time for some reason but successful elsewhere. Would love to see a record of expenses. Phone call is not much use for this and website as mentioned is GARBAGE.

I gave up on mine, a gimmick.